Frequently Asked Questions
Last updated: October 2026
Welcome to Daimala's Frequently Asked Questions. This page provides clear answers to common questions about our products, ordering process, payment method, shipping, returns, refunds, order changes, and customer support. Daimala serves customers in the United States and Canada, and our goal is to make every part of your shopping experience easier to understand before and after you place an order.
Quick answers for your order
Whether you are preparing to place an order or checking on an existing purchase, the information below provides a quick overview of Daimala's main shopping and service terms for customers in the United States and Canada.
Common topics
The questions below are organized around the areas customers most often ask about. Each answer is designed to provide practical information and help you understand what to expect when shopping with Daimala in the United States or Canada.
About Daimala
What can I purchase from Daimala?
Daimala offers a collection of Bags, Bottoms, and Tops. Product availability, sizes, colors, specifications, and other details are displayed on the individual product page.
How can I place an order?
Select the products you would like to purchase, add them to your shopping cart, review the order details, provide the required shipping information, and continue through checkout. Before completing the purchase, carefully review your products, quantities, shipping address, shipping charge, and final order total.
Will I receive an order confirmation?
After an order is successfully completed and the payment is confirmed, order information is processed for fulfillment. Customers should keep their order confirmation and related order information for future reference.
Can I change my order after placing it?
If you need to change an order, contact Daimala support as soon as possible after placing it. We can only consider changes that are possible before the order has progressed too far through fulfillment.
Once an order has been prepared, packaged, or transferred to a carrier, changes may no longer be possible. Sending a change request does not automatically mean that the order has been changed. Please wait for confirmation from our support team.
PayPal payment
Daimala currently accepts PayPal as the available payment method for purchases through our website. Payment is completed through the PayPal checkout process, allowing customers to review and authorize the payment before the order is finalized.
What payment method does Daimala accept?
Daimala currently accepts PayPal for online purchases. Customers should select the PayPal payment option during checkout and complete the payment process through the available PayPal checkout experience.
Do I need a PayPal account to complete payment?
Payment availability and checkout options are determined through the PayPal payment experience presented during checkout. Customers should follow the available PayPal instructions and review the payment options shown to them before completing the transaction.
When is my payment considered confirmed?
A payment is considered successfully completed when the applicable payment confirmation is received and the order can proceed through Daimala's fulfillment process.
If a payment remains pending, is declined, or is not completed, fulfillment may not proceed until the payment status has been successfully confirmed.
What should I do if my PayPal payment fails?
If your payment does not complete, first review the payment information and PayPal account status shown during checkout. You may also check your PayPal account for any payment notification or transaction status.
If the issue continues, contact Daimala support and provide your order information and relevant payment details. Never send your PayPal password or sensitive payment credentials by email.
Can I send payment directly to Daimala?
No. Customers should complete payments through the official checkout process provided on the Daimala website. Do not send payment credentials or payment information through email, social media messages, or other unofficial communication channels.
Delivery information
How much does shipping cost?
Daimala currently applies a $6.99 flat-rate shipping charge to eligible orders in the United States and Canada. The applicable shipping amount is displayed during checkout before the order is completed.
How long does shipping take?
Daimala's standard handling time is 1 business day. Carrier transit is estimated at 2–6 business days. Combining the two periods results in an estimated overall delivery timeframe of approximately 3–7 business days for eligible orders in the United States and Canada under normal conditions.
Delivery estimates are approximate and may vary because of carrier operations, weather, transportation interruptions, address issues, or other circumstances affecting the shipment.
What is Daimala's order cut-off time?
The standard order cut-off is 5:00 PM EST, Monday through Friday. Orders placed after the applicable cut-off may begin processing on the next applicable business day.
Which carriers does Daimala use?
Depending on the destination and available carrier service, Daimala may ship orders through USPS, UPS, or FedEx. The carrier assigned to an individual shipment may vary based on the destination and service availability.
Will I receive tracking information?
When tracking information is available, shipment information is provided after the order has been shipped and the applicable carrier has generated or activated the tracking record.
Tracking may not show movement immediately after the tracking record is created. Customers should allow reasonable time for the carrier to receive, scan, and update the shipment.
What should I do if my package is delayed?
First, review the latest available tracking information for the most current shipment status. Carrier delays can occur because of weather, transportation interruptions, high package volumes, operational issues, or address-related problems.
If tracking has not updated for an unusually long period or the shipment appears to have a delivery issue, contact Daimala support with your order number and tracking information so our team can review the situation.
Can I change my shipping address after placing an order?
Contact Daimala support as soon as possible if you discover an address error. We can only consider changes that are possible before the order has progressed too far through fulfillment.
Once a package has been transferred to a carrier, an address change may be unavailable or subject to the carrier's procedures. Daimala cannot guarantee that an address can be changed after shipment.
Questions about returns
How long do I have to request a return?
Daimala accepts eligible return requests within 60 days from the date the order is delivered. Customers should review the Return & Refund Policy for the applicable return requirements and conditions.
When will I receive my refund?
For an eligible return, Daimala aims to process the applicable refund within 12 days after the returned item has been received and the return has been reviewed and approved.
Are there refund processing fees?
Daimala does not charge a refund processing fee for an eligible refund under the applicable Return & Refund Policy.
How do I start a return?
Contact Daimala support with your order information and details about the item you would like to return. Our support team can review the request and provide the applicable return instructions.
Customers should not send a return package without following the applicable return instructions, as this may make it more difficult to identify and process the return.
What happens after Daimala receives my return?
After an eligible return is received, the returned item is reviewed according to the applicable return requirements. If the return is approved, the applicable refund is processed according to Daimala's Return & Refund Policy.
Before and after placing an order
A few simple checks can help prevent avoidable payment, fulfillment, and delivery issues. Please review the following information before completing your purchase.
| Order Stage | What to Check | Why It Matters |
|---|---|---|
| Before Checkout | Products, quantities, product information, and selected items | Helps ensure that the order contains the products you actually intend to purchase. |
| Shipping Details | Recipient name, street address, apartment or unit, city, state/province, and ZIP or postal code | Accurate delivery information helps reduce avoidable delivery problems. |
| Payment | PayPal payment details and final order total | A successfully confirmed payment is required for the order to proceed through fulfillment. |
| After Shipment | Tracking information and carrier updates | Tracking provides the most useful information for monitoring the package after carrier handoff. |
What customers should keep in mind
Please remember: Shipping estimates are approximate rather than guaranteed delivery dates. Payment must be successfully confirmed before an order can proceed through fulfillment. Customers should also verify their shipping information carefully before completing checkout.
Additional answers
What should I do if I received the wrong item?
Contact Daimala support as soon as possible and provide your order number together with information about the item received. Photographs may be requested when necessary to help our team review the issue.
What should I do if my package arrives damaged?
Contact Daimala support promptly and provide your order information and details about the condition of the package and products. Supporting photographs may be requested to help assess the shipment issue.
What if tracking says my package was delivered but I cannot find it?
First check the delivery location, surrounding areas, building reception areas, household members, and other places where the carrier may have left the package. You should also review the carrier's tracking information for additional delivery details.
If the package still cannot be located, contact Daimala support with your order number and tracking information so we can review the available shipment details.
Can I cancel my order?
If you need to cancel an order, contact Daimala support as soon as possible after placing it. Cancellation requests can only be considered while the order remains eligible for cancellation before fulfillment progresses too far.
Please review the Cancel / Change Order policy for additional information about order cancellation and modification requests.
How can I contact Daimala?
You can contact Daimala by email at support@daimala.com. Our support hours are 8:00 AM–7:00 PM EST, Monday through Saturday.
Still have a question?
If you cannot find the answer you are looking for, our support team can help with questions about products, orders, PayPal payments, shipping, tracking, returns, refunds, and other order-related concerns. When contacting us, please include your order number and relevant details whenever possible so that we can review your request more efficiently.
Clear information, straightforward support
Daimala's FAQ page is designed to provide quick answers to common questions before and after an order is placed. Daimala serves customers in the United States and Canada. For the most accurate information about a specific purchase, customers should also review their order confirmation and the applicable policy page.
Daimala currently accepts PayPal for online payments. Standard shipping is offered at a $6.99 flat rate for eligible orders, with 1 business day of handling and an estimated 2–6 business days of carrier transit. Under normal circumstances, the combined estimated timeframe is approximately 3–7 business days.
Eligible returns may be requested within 60 days from delivery, and approved refunds are generally processed within 12 days after the eligible return is received and approved. No refund processing fee is charged for an eligible refund under the applicable policy.
If you have a question that is not covered here, please contact Daimala support. Our team will review the available order information and provide assistance based on the circumstances of your request.