Shipping Policy
Last updated: October 2026
At Daimala, we want every order to move from our store to your doorstep through a clear, dependable, and easy-to-understand delivery process. This Shipping Policy explains how orders are prepared, when they are shipped, the applicable shipping cost, estimated delivery times, available carriers, tracking information, and what to expect while your package is in transit. Our collection includes Bags, Bottoms, and Tops, and we aim to provide clear shipping information for customers in the United States and Canada.
Simple delivery, clearly explained
Daimala uses a straightforward shipping structure so customers can understand the expected delivery schedule before completing an order. Orders are prepared within the stated handling period and then transferred to a delivery carrier for transportation to the shipping address entered during checkout.
The estimated delivery period combines the order handling time with the carrier transit time. Under normal conditions, customers should allow approximately 3–7 business days for delivery. Carrier delays, severe weather, operational interruptions, address issues, or other circumstances affecting transportation may occasionally extend the estimated timeframe.
Flat-rate shipping
Daimala applies a $6.99 flat-rate shipping charge to eligible orders. The applicable shipping cost is presented during checkout before the order is completed, allowing customers to review the delivery charge together with the order details.
Customers should review the checkout page carefully before submitting an order to confirm the final order total, shipping charge, delivery address, and selected products.
If an order contains multiple products, Daimala may prepare the items together or in separate packages depending on fulfillment requirements. When separate packages are necessary, the packages may arrive at different times. The applicable shipping charge remains based on the shipping terms presented for the order at checkout.
How your order is prepared
After an order is successfully placed, Daimala begins the fulfillment process. The handling period allows time to verify the order information, prepare the selected products, package the items appropriately, and arrange handoff to the applicable delivery carrier.
Your order is received and the submitted product, quantity, payment, and delivery information are reviewed.
Daimala prepares and packages the items during the stated 1-business-day handling period.
The completed package is handed to the applicable delivery carrier for transportation.
The carrier transports the package to the shipping address provided with the order.
Handling time: 1 business day
Daimala's standard handling time is 1 business day. Handling time refers to the period needed to prepare an order before it is transferred to a carrier. It is separate from carrier transit time and should not be interpreted as the total delivery period.
Orders placed before the 5:00 PM EST Monday–Friday cut-off are generally processed according to the applicable business-day schedule. Orders placed after the daily cut-off, or orders submitted on weekends, may begin processing on the next applicable business day.
Important: The 5:00 PM EST cut-off applies Monday through Friday. The handling period and carrier transit period are measured separately, so the 1-business-day handling time should be added to the estimated 2–6 business-day transit time.
Estimated delivery schedule
Once an order has completed handling, the package enters the carrier transit stage. Standard carrier transit time is estimated at 2–6 business days. Combining the 1-business-day handling period with the estimated transit period results in an expected overall timeframe of approximately 3–7 business days under normal conditions.
| Delivery Stage | Estimated Time | What It Means |
|---|---|---|
| Order Handling | 1 business day | Time required for order review, preparation, packaging, and fulfillment before carrier handoff. |
| Carrier Transit | 2–6 business days | Estimated time for the package to travel through the carrier network toward the delivery address. |
| Estimated Total | Approximately 3–7 business days | Approximate combined handling and transit period under normal operating conditions. |
Delivery estimates are provided for planning purposes and are not a guarantee of a specific delivery date. The actual arrival date may vary based on carrier operating conditions, destination, package volume, weather, transportation interruptions, address-related issues, and other circumstances that may affect transportation after an order leaves Daimala.
Customers should therefore use the stated timeframe as an estimated delivery window rather than a guaranteed arrival date. If tracking information is available, the carrier's tracking updates provide the most current information about the package's location and delivery progress.
Our delivery carriers
Depending on the destination and carrier service availability, packages may be shipped through USPS, UPS, or FedEx. The carrier assigned to an individual shipment may vary according to destination, fulfillment requirements, and available carrier service.
Customers do not need to select a carrier unless a specific carrier option is made available during checkout. Daimala may determine the appropriate delivery service based on destination and fulfillment considerations while maintaining the shipping terms described in this policy.
Tracking your shipment
When tracking information is available for an order, Daimala will provide the relevant shipment information after the package has been shipped and the carrier has generated or activated the tracking record. Tracking allows customers to follow the shipment's progress through the carrier network.
A tracking number may not display movement immediately after it is issued. In some cases, there may be a short period between the creation of tracking information and the first carrier scan. This does not necessarily mean that the package has been lost or that shipment processing has stopped.
Customers should allow reasonable time for the carrier to receive, scan, and update the shipment record. Once the carrier begins recording movement, tracking information may show shipment acceptance, transportation events, processing locations, estimated delivery information, and other available updates.
Tracking reminder: Carrier tracking information is controlled by the applicable delivery provider. Daimala can assist with shipment-related questions, but carrier scans and estimated delivery updates may change as the package moves through the carrier network.
Please check your address carefully
Customers are responsible for providing a complete and accurate delivery address during checkout. Before submitting an order, please carefully review the recipient name, street address, apartment or unit information when applicable, city, state or province, postal code, and any other information necessary for successful delivery.
An incomplete or incorrect address may cause a delivery delay, failed delivery attempt, return to sender, or other carrier-related issue. If you notice an address error shortly after placing an order, contact Daimala as soon as possible so that we can review whether the order can still be updated before fulfillment.
Once a package has been transferred to a carrier, changes to the delivery address may be limited or unavailable. Any available address correction or rerouting service is subject to carrier procedures and may not always be possible.
Daimala cannot guarantee that an address can be changed after shipment. Customers should therefore verify their delivery information before completing checkout and contact our support team promptly if an error is discovered.
When delivery cannot be completed
Delivery procedures may vary by carrier and destination. If a carrier cannot complete delivery during an initial attempt, the carrier may make another delivery attempt, hold the package for pickup, provide additional delivery instructions, or take another action according to its applicable procedures.
Customers should monitor available tracking information when a delivery attempt cannot be completed. If the tracking record indicates that additional action is required from the recipient, the customer should follow the carrier's instructions as soon as possible.
Packages may also be delayed when the carrier cannot access the delivery location, when the address is incomplete, when delivery instructions are insufficient, or when circumstances outside normal delivery operations affect the shipment. These events may change the originally estimated delivery timeframe.
Unexpected delivery interruptions
Although Daimala works to process orders according to the timelines described above, delivery dates can be affected by circumstances outside the store's direct control. Carrier network congestion, transportation interruptions, severe weather, operational disruptions, address problems, high package volumes, or other unexpected events may extend transit time.
A delay after carrier handoff does not necessarily indicate an issue with the order itself. When tracking is available, customers should first review the latest carrier scan for the most current shipment status.
If tracking has not updated for an unusually long period or the shipment appears to be experiencing a delivery issue, customers may contact Daimala support. Please include the order information and any available tracking details so our team can review the situation efficiently.
Estimated delivery dates are not guaranteed dates. Daimala cannot control the exact movement of a shipment after it has entered a third-party carrier network, but we will make reasonable efforts to assist customers with shipment-related questions and available tracking information.
Shipment concerns
If a package appears to be lost, significantly delayed, or delivered according to tracking information but cannot be located, please contact Daimala support with your order details. Providing the order number, recipient information, and tracking number when available helps our team identify the shipment and determine the appropriate next step.
For packages showing a delivery confirmation, customers should first check the delivery location, surrounding areas, building reception areas, household members, and other places where the carrier may have safely placed the package. Customers may also review the carrier's tracking details for additional delivery information.
If an item arrives visibly damaged, customers should contact Daimala promptly and provide relevant information about the condition of the package and products. Supporting photographs may be requested when necessary to help assess the shipment issue.
Changes to shipping information
Orders may enter the fulfillment process shortly after they are placed. If you need to correct shipping information or request an order change, contact Daimala as soon as possible after completing checkout.
We can only consider changes that are possible before the order has progressed too far through fulfillment. Once an order has been packaged or transferred to a carrier, changes may no longer be possible.
Customers should not assume that sending a change request automatically changes an order. Please wait for confirmation from Daimala support before considering an address or order change completed.
How the order schedule is calculated
Daimala uses business-day processing for its standard handling timeframe. The standard handling time is 1 business day, while estimated carrier transit is 2–6 business days. Customers should consider the order cut-off time when estimating when fulfillment begins.
| Schedule Item | Daimala Standard | Customer Guidance |
|---|---|---|
| Order Cut-Off | 5:00 PM EST, Monday–Friday | Orders submitted after the cut-off may be processed on the next applicable business day. |
| Handling | 1 business day | Includes order preparation and packaging before carrier handoff. |
| Transit | 2–6 business days | Begins after the package enters the carrier's delivery network. |
| Estimated Overall Time | Approximately 3–7 business days | Combined estimate for standard handling and carrier transit. |
Because carrier operations can vary, customers should use the estimated timeframe as a general guide. Tracking information, when available, should be considered the most useful source for monitoring an individual shipment after dispatch.
Before completing checkout
To help avoid shipping issues, please review your order carefully before payment is completed. Confirm that the selected Bags, Bottoms, or Tops are correct and that the recipient and delivery address are accurate.
- Review all selected products and quantities.
- Confirm the recipient's full name.
- Verify the complete street address.
- Check apartment, suite, or unit information when applicable.
- Confirm city, state or province, and ZIP or postal code.
- Review the $6.99 flat-rate shipping charge shown at checkout.
- Confirm the final order total before submitting payment.
Taking a moment to verify these details can help reduce avoidable delivery problems and make the fulfillment process more efficient.
Need help with your shipment?
If you have questions about an order, shipping status, tracking information, delivery timing, or an address issue, our support team is available to assist. When contacting us, please provide your order number and relevant shipment information whenever possible. This helps us identify your order and provide a more useful response.
Our commitment to clear shipping information
Daimala provides this Shipping Policy to make the delivery process clear from checkout through final delivery. The standard shipping charge is $6.99, the standard handling time is 1 business day, and estimated carrier transit is 2–6 business days. Under normal conditions, the combined estimated delivery timeframe is approximately 3–7 business days.
Orders are subject to the 5:00 PM EST Monday–Friday cut-off for processing purposes. Orders placed after the cut-off may be handled on the next applicable business day. Once a package is transferred to USPS, UPS, or FedEx, transit timing is determined by the carrier's network and may be affected by circumstances beyond Daimala's direct control.
Customers are encouraged to keep their order confirmation and tracking information available until the package has been successfully delivered. If any shipping concern occurs, contacting Daimala support promptly gives our team the best opportunity to review the order and assist with the available information.
Daimala serves customers in the United States and Canada. Shipping estimates are approximate, and actual delivery timing may vary due to carrier operations and other circumstances affecting transportation. Our goal is to provide clear expectations, reliable order handling, and accessible support throughout the shipping process.