Return & Refund Policy
Last updated: October 2026
At Daimala, we want you to feel confident when shopping for Bags, Bottoms, and Tops. If your purchase does not work out, our Return & Refund Policy explains the timeframe for requesting a return, the condition requirements, how the return process works, and when an approved refund is issued. We aim to keep the process straightforward, clear, and easy to follow.
A straightforward return process
Eligible purchases may be returned within 60 days from the date the order is delivered. This timeframe gives customers an opportunity to review their purchase and decide whether the item is suitable. Before sending anything back, customers should contact Daimala support so that the return can be properly reviewed and the appropriate return instructions can be provided.
The 60-day return period begins from the date the order is delivered. A return request submitted after the applicable return window may not qualify under this policy. Customers should therefore contact Daimala as soon as possible if they decide that a purchase needs to be returned.
When an item can be returned
To help ensure that returned products can be properly inspected and processed, items should be returned in an appropriate condition. Products should be unused, unworn, and in a condition suitable for resale, with original product packaging or identifying materials included when applicable.
Daimala may review the condition of a returned item before approving the refund. Products that show signs of use, wear, damage, alteration, or other conditions that materially affect their resale condition may not qualify for a refund.
Important: Please do not send a return to Daimala without first contacting our support team. Return instructions should be obtained before shipping an item back so that the return can be properly identified and processed.
60-day return period
Daimala provides a 60-day return window beginning on the date an order is delivered. If you decide that you need to return an eligible item, contact our support team within this timeframe with your order information and the reason for the return.
The return window is intended to give customers sufficient time to inspect and evaluate their purchase. We recommend submitting your return request as soon as you know that an item needs to be returned rather than waiting until the end of the 60-day period.
| Return Requirement | Daimala Policy | Customer Guidance |
|---|---|---|
| Return Window | 60 days from delivery | Contact Daimala support within the applicable return period. |
| Return Request | Required before sending the item | Provide your order information and details about the item you wish to return. |
| Item Condition | Unused, unworn, and in suitable condition | Keep the item and applicable original materials in good condition. |
| Return Review | Required | Daimala may inspect the returned product before approving the refund. |
Four simple steps
Starting a return with Daimala is designed to be straightforward. Contact our support team before shipping an item back. Once your request is reviewed, you will receive the information needed to proceed with the return.
Email Daimala support with your order number and the details of the product you wish to return.
Our team reviews the request and confirms whether the item qualifies under the return policy.
Follow the return instructions provided by Daimala and send the eligible product as directed.
After the returned item is received and approved, the applicable refund is processed within 12 days.
Please wait for return instructions before sending your package. This helps ensure that Daimala can correctly identify the returned order and avoid unnecessary delays during the review process.
Condition of returned products
Returned products should be sent back in the condition in which they were received, allowing for reasonable inspection of the product. For clothing and accessories, customers should avoid wearing, washing, altering, repairing, or otherwise using the item before deciding to return it.
Products should be free from avoidable damage, stains, odors, marks, or other conditions caused after delivery. Where original tags, labels, packaging, or accessories were supplied with the product, customers should include them with the return whenever possible.
- Items should be unused and unworn.
- Items should remain in suitable original condition.
- Products should not be washed, altered, or intentionally damaged.
- Applicable tags and labels should remain attached when provided.
- Original packaging and included accessories should be returned when available.
- The returned product should correspond to the order identified in the return request.
Daimala reserves the right to review the condition of returned products before approving a refund. If a returned item does not meet the applicable condition requirements, the refund may be affected or the return may be declined.
What happens after we receive your return
When a returned item reaches Daimala, the product is reviewed against the information provided in the return request. The review may include checking the product identity, condition, completeness, and general eligibility under this policy.
The return review is important because it allows Daimala to confirm that the item received corresponds to the approved return request and that the product meets the applicable return conditions.
Once the returned item has been reviewed and approved, Daimala proceeds with the applicable refund. Customers should retain any available return shipment information until the return has been completed.
Return reminder: Approval of a return request before shipment does not necessarily mean that the refund has already been approved. The returned product may still need to be received and reviewed before the refund is finalized.
Refunds processed within 12 days
Once an eligible returned item has been received and approved, Daimala will process the applicable refund within 12 days. The 12-day period refers to Daimala's refund processing timeframe after the return has been received and approved.
After Daimala processes the refund, the time required for the funds to appear may vary depending on the payment provider or financial institution used for the original purchase. Processing times outside Daimala's system are determined by the applicable payment provider.
If you believe your refund should already have been processed but have not received an update, please contact our support team with your order information so that we can review the return status.
No fees for approved refunds
Daimala does not charge a refund processing fee for an approved return. Customers will not be charged an additional fee by Daimala simply because an eligible refund is being processed.
| Refund Detail | Daimala Policy |
|---|---|
| Refund Eligibility | Based on the requirements of this Return & Refund Policy. |
| Refund Processing Time | Within 12 days after an eligible return is received and approved. |
| Refund Processing Fee | No refund processing fee. |
| Payment Provider Timing | The time for funds to appear after processing may vary according to the applicable payment provider or financial institution. |
The absence of a refund processing fee does not change the requirement that a return must satisfy the applicable eligibility and condition requirements before a refund can be approved.
Return condition matters
Daimala wants the return process to be fair and consistent. Products that have been used, worn, washed, altered, damaged, or otherwise returned in a condition that is materially different from the condition in which they were received may not qualify for a refund.
A return may also require additional review when the item received does not correspond to the product associated with the return request or when important components supplied with the original order are missing.
Customers are encouraged to inspect their purchase promptly after delivery and contact Daimala if they have concerns. Early communication can help clarify the appropriate return process before the product is sent back.
If there is a problem with your order
If you receive an item that appears damaged, defective, or different from what you ordered, please contact Daimala support as soon as possible. Provide your order number and a clear description of the issue so that our team can review the situation.
Photographs or other supporting information may be requested when necessary to understand the condition of the item or verify the issue. Please keep the affected product and its packaging until Daimala has had an opportunity to review your request.
Do not send an item back without contacting our support team first. Depending on the circumstances, Daimala may provide specific instructions for handling the return.
Received the wrong item? Contact us before returning it. Providing the order number and details about the item received allows our team to determine the appropriate next step.
Sending your return
Once Daimala has reviewed your return request, our support team will provide the applicable instructions for sending the item back. Customers should package the product securely to help protect it during transportation.
Please use the return information provided by Daimala rather than sending a package to an address obtained from another source. This helps ensure that the returned product can be matched with the correct order and processed efficiently.
Customers should retain any available return shipment receipt or tracking information until the return has been received and the refund process has been completed.
The original $6.99 shipping charge, where applicable, is separate from the refund processing fee policy. Daimala does not charge a refund processing fee for an approved refund.
Need a different item?
If you need a different size, style, or product, please contact Daimala support before sending your original item back. Our team can review your request and explain the available options based on the specific order.
Customers should not automatically send a product back expecting an exchange to be created. Contacting support first allows Daimala to confirm the appropriate process and helps prevent unnecessary delays.
What to include in your return request
When contacting Daimala about a return or refund, providing complete order information helps our support team locate the purchase and respond more efficiently.
- Order number.
- Name used for the order.
- Email address associated with the purchase.
- Name or description of the product you wish to return.
- Reason for the return.
- Relevant photographs or additional information when requested.
Please make sure the information supplied in your return request is accurate. Clear information helps Daimala identify the correct order and determine the appropriate next steps.
Key policy details
The following table summarizes the main return and refund terms for Daimala customers.
| Policy Item | Daimala Standard | Important Information |
|---|---|---|
| Return Period | 60 days | The return request should be submitted within 60 days from the date of delivery. |
| Return Condition | Unused and unworn | Products should remain in suitable condition with applicable original materials. |
| Return Request | Contact support first | Obtain return instructions before sending an item back. |
| Refund Processing | Within 12 days | Applies after an eligible returned item has been received and approved. |
| Refund Processing Fee | No fees | Daimala does not charge a refund processing fee for an approved refund. |
Need help with a return?
If you have questions about return eligibility, an existing return request, the condition of a product, or the status of a refund, our support team is available to assist. Please include your order number and relevant product information whenever possible so that we can review your request efficiently.
A clear process from return to refund
Daimala provides a 60-day return period so customers have reasonable time to review their purchase and contact us when a return is needed. Eligible products should be unused, unworn, and maintained in suitable condition, with applicable original materials included whenever available.
Customers should contact Daimala before sending an item back. After the return is received and approved, the applicable refund is processed within 12 days. Daimala does not charge a refund processing fee for an approved return.
The time required for the refunded funds to appear after processing may depend on the applicable payment provider or financial institution. If you have concerns about the status of a return or refund, our support team can review the order and provide available information.
Our goal is to make the return experience as clear and straightforward as possible while providing customers with consistent information throughout the return and refund process.