Terms Of Service
Last updated: October 2026
Cancel / Change Order Policy
We understand that you may need to make a change after placing an order. Daimala reviews cancellation and change requests based on the current status of the order and will make reasonable efforts to help when a request is received before the order has progressed too far for the requested change.
Order Changes
If you need to change information on your order, please contact Daimala as soon as possible after placing the order.
Orders are generally processed within 1 business day. Because processing can begin shortly after an order is submitted, a requested change cannot always be guaranteed.
The earlier you contact us, the better the chance that we can review the requested change before the order is processed or shipped.
What Can Be Changed
Depending on the order status, we may be able to review requests involving:
- Shipping address information
- Product or quantity details
- Customer contact information
- Other order details that have not yet been processed
Changes are subject to product availability and the current stage of order processing.
Cancellation Requests
Cancellation requests should be submitted as soon as possible after an order is placed. Each request is reviewed according to the current status of the order.
Submitting a cancellation request does not automatically cancel the order. If the order has already been processed, packaged, or shipped, cancellation may no longer be possible.
If an order can no longer be cancelled, an eligible return may be available after delivery under our Return & Refund Policy.
When to Contact Us
Please contact us immediately if you notice an error or need to request a change.
| Order Status | Change / Cancellation Request |
|---|---|
| Recently submitted | Contact us as soon as possible for review. |
| Being prepared | A change may be possible depending on processing status. |
| Packaged | Changes or cancellation may no longer be possible. |
| Shipped | Order changes or cancellation are generally no longer available; return options may apply after delivery. |
Address Changes
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If you discover an address error, contact Daimala immediately. We will review the request based on the current order status.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed or that the shipment can be redirected.
Please carefully review your shipping information before completing your purchase.
Product or Quantity Changes
If you ordered the wrong product, size, style, or quantity, contact us as soon as possible.
We can review whether the requested adjustment is possible based on inventory, order status, and whether processing has already started.
If the requested change cannot be completed, an eligible return may be available after delivery under our Return & Refund Policy.
Payment & Refunds
Daimala currently accepts PayPal for online payments.
If a cancellation is approved before fulfillment and a refund is applicable, the applicable refund will be processed through the payment method used for the order.
Eligible refunds are generally processed within 12 days after the applicable cancellation or returned order has been reviewed and approved.
Daimala does not charge a separate refund processing fee for eligible refunds.
Shipped Orders
Once an order has been shipped, cancellation or changes to the order may no longer be possible.
If you no longer need an item after delivery, you may review our Return & Refund Policy to determine whether the order is eligible for return.
Return Option
If a cancellation or change cannot be completed because the order has already been processed or shipped, eligible products may generally be returned within 60 days from the delivery date.
Returns are subject to the requirements described in the Daimala Return & Refund Policy, including the condition of the returned product.
Customers should contact Daimala before sending a return so that the appropriate return instructions can be provided.
Customer Responsibility
To help prevent order changes or cancellation requests, please review the following information carefully before completing payment:
| Information | What to Check |
|---|---|
| Shipping address | Confirm the complete delivery address is accurate. |
| Product details | Confirm the selected products, sizes, styles, and quantities. |
| Contact information | Confirm your email address and other submitted order information. |
| Payment | Confirm that the selected PayPal payment information is correct. |
Shipping Timeline
Daimala generally processes orders within 1 business day. After processing, estimated carrier transit time is 2–6 business days.
The combined estimated delivery time is approximately 3–7 business days, depending on destination and carrier service.
A flat shipping rate of $6.99 applies to eligible orders.
Orders placed by 5:00 PM EST Monday through Friday are handled according to the normal processing schedule. Orders placed outside the stated cutoff or on non-business days may begin processing on the next business day.
Contact Information
For cancellation requests, order changes, or questions about an existing order, please contact Daimala as soon as possible.
Final Notes
Cancellation and change requests are handled based on the actual status of each order. Contacting Daimala as soon as possible gives us the best opportunity to review your request before processing or shipment.
If an order has already been shipped and cannot be cancelled or changed, an eligible return may be available within 60 days from delivery under our Return & Refund Policy.
This policy is intended to provide clear information about how Daimala handles order cancellation and change requests.
Need Help With Your Order?
Contact Daimala as soon as possible if you need to request a cancellation, update your order information, or correct an address.
Email: support@daimala.com
Support Time: 8:00 AM – 7:00 PM EST, Monday – Saturday